Bad Service

i have contact African bank on numerous occasions over the past few weeks and have had no joy from any supervisors or customer service representatives. They tell you that their calls are recorded and that they document all information of the call. i asked and emailed a rep last week regarding a payment and still have not received a email back. I Called today spoke to Sharlene William who has no way of speaking to clients and her consultant while on the phone was asking irrelevant question and not trying to resolve my issue. African bank systems and procedures are outdated and the need to get with the times. The were unable to provide me with a detailed statement with my latest payment made and balance brought forward. Now my query has to be escalated to another department. First the debt my account before it is supposed to then i asked to debt on the correct date and they don't the very following day the get a collection department to contact me. On my contract it is states that should the payment date be on a holiday weekend the debt will have to be on the following business day but this is not working and from my knowledge that is take and bridge of contract. They don follow u