bad service

My employer placed me on temporary disability leave from Feb 2015 after my brother passed away. I have a credit card with you and it is in arrears. it alsso has insurance that should cover me while im on incapacity leave. I have submitted reports and a letter from my employer to [Email Removed] but i dont get an auto response or any feedback on my claim. i believe you have now handed the acc to your pre lega department. i spoke to a consultant and she gave me her supervisors email address [Email Removed] and that was over two weeks ago and I still didnt get a response all i got is your pre legel dep harassing me. im writing this to tell u that i will be lodging a case with the ombudsman because you dont want to honor my claim.