Bad service

I'm am so disappointed at African Bank and how they have handled my query and it still remain unresolved.

I had a loan with them which I failed to pay last year and it was handed over. In November I contacted them asking for the settlement discount and they informed me that it's handed over and I should contact Concept Recoveries which I did.

I got settlement discount and paid account on the 26th of November 2024. Yet I kept receiving calls from African Bank directly, on the 5th of December 2024 I informed that I have made the payment and they claimed that it has not reflected yet, I should send proof of payment which I did and it was never acknowledged that it was received. And on top the consultant I spoke with she sent a debicheck to my bank account.

This went on week in, week out. On 12th February 2025 I called them and I spoke to Nomvula she was plain rude with me and after I have explained my story to her, she said that I should send my ID, proof of payment and paid up letter from Concept Recoveries and it was a struggle for her to give me a direct email address to forward those documents to.

After the call she sent a debicheck mandate to my account like the rest of her colleagues always do, ignoring everything I told her.

I have sent the requested documents to *** as she advised and asked for my account to be updated and requested a paid up letter.

Up to this point, I have not received any response from African Bank.