Bad service

I was placed under debt review and African Bank never adjusted the interest however I made payments as arranged by debt counselor. However with the pandemic that happend last year I had a lose of income and send all the documents for the insurance to be paid on the loan . However this was never done and they been charging me compound interest even thou they failed to adjust interest when I went for debt review and the insurance didn't pay my monthly payment. Being harrassed daily. Please do a proper recon on the account and adjust interest correctly as I want to start paying the acc. Cant pay just towards interest then the loan will be for a lifetime then. My customer no ***. What is also the use one pay insurance that doesn't pay when there is loss of income.