BAD SERVICE

Good day

I would like to express my concern regarding the unprofessional behavior of the staff at African Bank. I have always believed that when acquiring new business, the organization should provide the best possible experience for clients, especially in this challenging economy.

Previously, I had no issues as an African Bank customer but my recent experience has been quite disappointing.

I visited the African Bank branch in Atteridgeville to apply for a loan and the service was subpar. The staff were unable to access the system, resulting in a wait of two hours. I left the branch after 17:30. This morning, I received a call from your call centre staff at 08:06, where I raised my concern about the date noted on the contract provided to me. The representative abruptly ended the call, promising to call me back but I never received a follow-up.

At 09:09, I received another call from a different call centre representative who asked if I had authorized the debit check. I informed her that I was still waiting for feedback from the person I spoke to at 08:06. She then said goodbye and hung up on me.

I inquired with your staff about why the contract states that the debit order will occur on 06/11/2025, even though the contract has not been finalized and that date does not align with my pay date. She was unable to provide a response to this.

Yesterday, the staff from Atteridgeville asked me to send my bank statement, which I did. This morning, I received a notification from African Bank requesting my bank statement, which I had already provided. At 09:25, my bank informed me that African Bank have requested my bank statement. I would like to know who gave African Bank consent to request my bank statement from my bank ? considering I have already submitted and attached the bank statement to your system as per your request.

This behavior from your staff is unacceptable, If this is how are trained to treat customers, it is concerning. Dealing with customers is not a favor, it is a business transaction and professionalism should be maintained at all times. I require feedback on the aforementioned matter, and I will not tolerate ********* behavior. Additionally, I will report the African bank, as business should be conducted with trust.