MB
Musa B
1 reviews | Active since Oct 2010
08 Jan 2024, 14:26
Bad service
I bought the (Hollywood voucher) via my African Bank app as per dates below and at the end of the transactions I will receive an error to say(Transaction won't be completed) while my money has already been debited.
The 1st purchase was on the 24th Dec R 100 2nd purchase 29 December R 50.00 01 January 2024 R 100.00
On the (03/01/2024) I bought R 200 electricity, and I didn’t get my units and my money has been debited on my account.
I called them on the 4th January and they said I will get feedback with 24hrs and till today no one bothered to give me feedback.
Helpful (0)
Replies (8)0
Replies (8)
African Bank's replyOfficial
08 Jan 2024, 15:48Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
African Bank's reply08 Jan 2024, 15:48
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
Your African Bank Support Specialist team
Your African Bank Support Specialist team
MB
Musa B's updateReviewer Update
09 Jan 2024, 15:49Not getting any feedback from African Bank.
MB
Musa B's update09 Jan 2024, 15:49
Reviewer Update
Not getting any feedback from African Bank.
African Bank's replyOfficial
09 Jan 2024, 17:53Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern. We have send an SMS you your phone however it was not responded to. Your query with ref *** has been closed.
African Bank's reply09 Jan 2024, 17:53
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern. We have send an SMS you your phone however it was not responded to. Your query with ref *** has been closed.
MB
Musa B's updateReviewer Update
09 Jan 2024, 18:14Thats not true I responded yes confirming my number.
MB
Musa B's update09 Jan 2024, 18:14
Reviewer Update
Thats not true I responded yes confirming my number.
African Bank's replyOfficial
10 Jan 2024, 11:20A new enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received. ^Sam
African Bank's reply10 Jan 2024, 11:20
Official
A new enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received. ^Sam
African Bank's replyOfficial
10 Jan 2024, 12:41We tried contacting you, and there was no answer. ^Sam
African Bank's reply10 Jan 2024, 12:41
Official
We tried contacting you, and there was no answer. ^Sam
MB
Musa B's updateReviewer Update
23 Jan 2024, 12:43still not getting any feedback from African Bank concerning my R 200 electricity voucher.
MB
Musa B's update23 Jan 2024, 12:43
Reviewer Update
still not getting any feedback from African Bank concerning my R 200 electricity voucher.
African Bank's replyOfficial
23 Jan 2024, 17:36A new enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.
African Bank's reply23 Jan 2024, 17:36
Official
A new enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.