Bad service

I have never regretted taking out a credit card with African Bank, its been a year since I took the credit card but my life has been miserable and frustrating there is no query that you log with African Bank and get resolved, is like they're in Mission to keep people indebted, you pay in extra in the card to reduce the limit and you get told that the query will take 48hrs to resolve ,however it takes 14days for African Bank to get back to you only to tell you it cannot be done, and their service consultants are rude with no customer service skills at all ,when you interact with them you get a sense of we didn't invite you ,you came on your own attitude ,no emphathy at all.however you miss your payment for once you get harrassing calls about 100 calls a day even when You make arrangement they will still call and very rude. Ridiculous charges they put through the card without advising the customersno transparency abd they are not treating their customers fairly