Bad service

I am absolutely disappointed by this bank. Almost a week now they have been playing cat and mouse. For every time I call I am either told different stories nd that my matter is either being escalated or is already escalated and that a manager will call e back. Not once in a million times I've called them has a manager called me back and for every time I call and ask for one, I'm told they are in a meeting. I am disgusted by how unproffessional and ************* this bank is