Bad service

I have had the worst experience specifically with the West gate branch twice this year alone. I app**** for an limit increase on my credit card, everything was finalised and i was told to go to the branch to submit documents. I went there and i was told they could not assist because i had my licence which does not have a full name. My logic is that it has my id number. The branch manager suggested i get someone to go home to fetch my licence for me and bring it to them opening me up for ***** which i found appauling. Making me vulnerable to *****, why would someone else have access to my Id at home. This is not the first time i have had such terrible service from them even with all the documents i had they still would not accept my licence which your call centre says they should.