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IM
Itumeleng M

1 reviews | Active since Jan 2018

09 Apr 2019, 08:45

Bad Service

I app**** for a loan through the call centre and I was advised to go to the branch. Got to the branch and I was told I will not qualify as I work for an insurance company. African Bank is a joke.

0
Replies (6)
African Bank
African Bank's reply09 Apr 2019, 10:19
Official
 Thanks for engaging with us. We're giving your concerns our full attention and we'll get back to you shortly. 

Talk to you soon. 

Your African Bank Support team *** 
African Bank
African Bank's reply09 Apr 2019, 10:32
Official
 Thanks for engaging with us. We're giving your concerns our full attention and we'll get back to you shortly. 

Talk to you soon. 

Your African Bank Support team *** 
IM
Itumeleng M's update09 Apr 2019, 12:13
Reviewer Update
No feed back
African Bank
African Bank's reply11 Apr 2019, 09:22
Official
 Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this. 

We hope to talk to you soon. 

Your African Bank Support Specialist team 
African Bank
African Bank's reply11 Apr 2019, 10:51
Official
 Hi Mr/Ms customer  Unfortunately we have been unsuccessful in contacting you and we are therefore unable to proceed with this complaint.  Please contact us in order to address your concerns.  Your African Bank Support team *** 
IM
Itumeleng M's update11 Apr 2019, 16:33
Reviewer Update
It's fine. I was declined walking in and declined officially yesterday