KM
Karabo M
1 reviews | Active since Aug 2015
11 Sept 2015, 09:12
Bad service
I settled my credit card and on the 10th of August 2015 I went to close my credit card, I received an SMS saying my matter will be solved on the 19th august 2015. I even have da reference number. I visited the branch again on the 31st to check if my account has been closed, they said I have to Pay a settlement of R190, I payed and they said it will be closed in two days time. On the 10th September 2015 I contacted customer care to check if my account have been closed and they still say it will be closed in 48 hours. Please help me
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African Bank's replyOfficial
11 Sept 2015, 15:11Hello Caramelo,
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***.
Kind Regards
Ruth Mmotlana
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***.
Kind Regards
Ruth Mmotlana
Contact Centre Support Team
***
African Bank's reply11 Sept 2015, 15:11
Official
Hello Caramelo,
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***.
Kind Regards
Ruth Mmotlana
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***.
Kind Regards
Ruth Mmotlana
Contact Centre Support Team
***