Bad service

I visited African Bank in Jabulani mall a few weeks ago to apply for a personal loan and I've had to visit the bank so many times just to update details which is very much a waist of my time and money . I am in serious need of their service but their information update process is very poor, always requiring the customer to come to the branch just for updating details which can simply be done over the phone. I'm really disappointed and suggest they change their processes.