bad service

last month someone from you office came to me to sign some document in connection with my over due loan,and i told him i can only afford the monthly of R200,00 but his paper was already wrote R350,00 which i can not afford it and already did arrangement the collection for a payment of R200.00.and he ask for pay slsip and i told him i wont be sending it on his time frame cause i dont have acces for scan and printer.today i recieve a call from the call centre and the lady called said if i dont send my pay slip they will take R350.00 into my account which i never agree to anyone with that amount.i am really **** off at the moment cause i feel customer service is not being serve.