NP
Neo P

1 reviews | Active since Aug 2015

04 Aug 2015, 10:36

Bad Service

COMPLAINT AGAINST AFRICAN BANK<br> I'm writing this with great disappointment and anger, I have a credit card with African Bank and was happy with everything until I received a notification from them that my account was in arrears, I called to find out what was happening and was told that the last time I paid was in January when I asked the reason why they telling me that they always find insufficient balance in my account.<br> I further asked which bank they are debiting because I always leave money in my bank for all my accounts to debit and to my surprise I was told that they were debiting my standard bank account which I closed more than two years ago, I asked why standard bank instead of Capitec bank and the consultant said I never went to update my details. I have proof that I changed my details from standard bank to Capitec bank because for the duration I have closed my standard bank account African bank has been debiting my Capitec bank account.<br> African Bank decided to stop debiting my account and they now telling me to pay arrears whereas I never told them to stop debiting. I have never instructed African Bank to stop debiting my account so I don't take responsibility for the

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Replies (1)
African Bank
African Bank's reply06 Aug 2015, 08:13
Official
Hello Goitsangmom,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Ruth Mmotlana
Contact Centre Support Specialist Team
Contact number: ***