mD
mapule D
1 reviews | Active since Nov 2016
28 Mar 2023, 12:54
Bad service
called African bank as early as 8am requested to speak to a team leader, even now I am still awaiting the call, even thou the consultant tried by all means to get hold of the team leader while i was on a call, but he failed shame. Sophia Mosebi, you were sent an email to call me back. Please call me it's very urgent as I need a follow-up in regards with my complain.
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mapule D's updateReviewer Update
28 Mar 2023, 16:40It's sad that it's not true that African bank tried to call me, i even called back requested to speak to another team leader, who was also not available, spoke to consultant called Dudu she even kept on hold to try and contact a leader who was not available still. I stayed on the call to speak to a team leader called Kgalaletso who was also not available. African bank has misplaced my R4000 WHICH THEY CAN NOT TRANCE FROM THEIR SIDE , I WANT MY MONEY BACK.
mD
mapule D's update28 Mar 2023, 16:40
Reviewer Update
It's sad that it's not true that African bank tried to call me, i even called back requested to speak to another team leader, who was also not available, spoke to consultant called Dudu she even kept on hold to try and contact a leader who was not available still. I stayed on the call to speak to a team leader called Kgalaletso who was also not available. African bank has misplaced my R4000 WHICH THEY CAN NOT TRANCE FROM THEIR SIDE , I WANT MY MONEY BACK.
African Bank's replyOfficial
28 Mar 2023, 16:53Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply28 Mar 2023, 16:53
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team