BAD SERVICE!!

I called African Bank on 03-07-2015 at 8:28 am to query fees taken off my account.<br> I was sent a reference number and told that they would look into my query, on 06-07-2015 I received an SMS that my query was closed due to them not having a date the fees were taken. <br> <br> This was given to the consultant I spoke to on 03-07-2015 not to mention that why was I not given a call to get the date instead of closing my query with nothing resolved.<br> <br> I called In on 06-07-2015 was on the line for 7 minutes and got cut off, no one bothered returning my call.<br> <br> I had to again waist my phone bill and call back to be told I must reopen a new query and wait another 72 hours for feedback, when I asked to speak to a manager I was told they are in a meeting.<br> <br> After being on hold for 18 minutes was told I was going to be put through to a supervisor and then the phone goes to a voicemail and that's it.<br> <br> When I called back and explained to the lady that I was meant to be put through to a manager and asked to be put to a manager I got put through to the Collections Department.<br> <br> Please can anyone here refer me to someone that can assist surely there is a banking ombudsman like Insurance has.<br> <br>