Bad Service

<p>I have had some problems logging in to African bank, I have been struggling for a couple of months now and in December an agent said that they will get me feedback and give me a call back as I wanted to apply for the "payment break" on my loan. I just spoke to the supervisor in the call centre by the name of Lerato, who then can't give me any answers, and wants to log another call for the IT department to fix my online profile. I find it unacceptable that they have not fixed anything for the last couple of months. Today I got offered the "payment break" again and now I cannot take it up because African Bank can't sort my online profile out and I am unable to go to a branch. So because of African Bank's bad service, I won't be able to qualify today either. Please sort this out, as I am sick and tired of waiting for someone to call me back.</p>