Bad Service

<p>I received an sms from African bank on Tuesday 13 December 2016 at 09:02am informing me that they will deduct my account on the 15 December 2016.</p> <p>I called African bank on Wednesday 14 December to inform them that I do not get paid on the 15th and they must not deduct my account.</p> <p>The call centre agent I spoke to requested for my salary date and I informed him that it will be on the 22 but then again he said the debit order request has been sent already to my bank.</p> <p>I then requested to speak to a team leader and I spoke to Sam Magoka who was no help at all, I informed him that I will not get paid on the 15th Dec 2016 he also requested for my salary and I gave him,.</p> <p>Before closing the call I confirmed with him if there won’t be any debit order on the 15th and he said they have already sent a request to my bank.</p> <p>What doesn’t make sense to me is why did he as well asked me about my salary date and also inform me that he is sending an email to some department to some department for the debit order not to go through tomorrow.</p> <p>I informed Sam Magoka that the request that I have with African bank was that my debit order must be on the last day of the month not the 15th.</p> <p>Sam Magoka the team leader doesn’t even have soft s****s, he was annoyed and speaking over me as the client.</p> <p>Why didn’t African bank call me to ask me about the debit order for December before sending a request to my bank account.</p> <p>the sms that I received from them was that the debit order will be on the 15th but Sam Magoka said to me the sms meant that the 15th African bank will track on my account.</p> <p> </p> <p>The next thing I received an sms after our call stating that the my debit order has been changed to the 23rd and the next due date will be on the 23rd, I do not get paid on the 23rd, I just said to Sam Magoka and the call centre agent my salary date for December will be on the 22nd.</p> <p>This Sam Magoka team leader guy does not have listening s****s, he is such a bad team leader.</p> <p> </p> <p>I do not want any debit orders on the 15th and I do not want any tracking</p>