Bad service

My son keeps on getting phone calls about a loan at least once a day. You have been approved for a loan, this is the amount, over so many months. It will cost u so much. All u have to now do is take your I'd to a branch. We get to Northgate they say we need 3 months bank statements. We go to std bank and get statements go back they check and nothing on system. Just a waste of his time. Pls will you start employing staff that know what they are talking about and to stop harazzing him.