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Xolani Z

1 reviews | Active since Jun 2017

04 Oct 2021, 11:35

BAD SERVICE

my name is Xolani Zikhali, i was working for African bank for years. i've requested them to assist me regarding my IRP5, Tx certificate and changing of wrong code they've captured in my IRP5's. they told me they were going to assist me as soon as possible. i can wait for soon as possible i need them to give me the time frame. under travelling they've capture 3702 code which needs me to submit the lockbook. i was told by sars that they were suppose to capture 3703 not 3702.

when i was working there were no lock book i was not using the company vehicle. i'm writing to you so you can help me so they can speed u the process or give me the time frame of how long i must wait fr them to get back to me.

i would really appreciate if i can be assisted

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Replies (7)
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Xolani Z's update04 Oct 2021, 12:42
Reviewer Update
Hi Guys, I need this resolved as soon as possible. The incorrect code capture is affecting me. I need it resolved as soon as possible
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Xolani Z's update05 Oct 2021, 11:30
Reviewer Update
This is an auto reply it won't help me
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Xolani Z's update05 Oct 2021, 12:56
Reviewer Update
Gresham I'm not sure what you mean about me keeping my log book I work for African Bank from 2002 to 2013 not even once we were required to keep those log book you talking about.

Not even once from all those years I was told to keep the log book. So where do you want me to have that log book from?
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Xolani Z's update05 Oct 2021, 17:29
Reviewer Update
Why do you want to get hold of me because Gresham already said he won't help me. Let's sort this here. Please explain why 1 years is different to all the years. You guys are lazy to go and check if you've captured the correct code. Compare all my IRP5'S from 2010 to 2013 and see if the traveling codes are the same on those IRP5'S
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Xolani Z's update06 Oct 2021, 09:49
Reviewer Update
But you do have my details... my employee no: 005454
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Xolani Z's update06 Oct 2021, 11:40
Reviewer Update
I've sent you my employee number... so do you mean your system won't work using an employee number?
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Xolani Z's update07 Oct 2021, 14:19
Reviewer Update
Guy I just spoke to Thandeka Khumalo from African Bank Social medi team and for me it's seems like she also doesn't know how to assist me which I don't like. Before attending the complainants you guys must investigate first. Find out what is happening and how to resolve those complainants.

She wants me to send the email to their HR of which I did and that HR failed to assist me. I will be escalating this should you waste my time again.

Call once you have the feedback and the solution.

I thank you ALL