Bad service

Urgent Complaint - Unresolved Query (INC642768) for Over 3 months,

I am writing this letter with great frustration and disappointment regarding the ongoing delay in resolving my query, incident number INC642768. It has been over three months since I initially brought this matter to your attention, and the lack of progress is unacceptable.

I have diligently followed up on numerous occasions, providing all requested documentation and information promptly. Despite my efforts, there has been a blatant disregard for my concerns, and the query remains unresolved. This extended delay has caused significant inconvenience and financial stress.

I demand immediate attention to this matter and a thorough investigation into the reasons for the prolonged delay. Your bank's inability to address and resolve customer issues in a timely manner reflects poorly on your commitment to customer satisfaction.

I expect a prompt response outlining the specific actions being taken to resolve my query and a reasonable timeframe for its completion. Failure to address this matter satisfactorily will leave me with no choice but to escalate this complaint to relevant regulatory bodies and consider legal action.

I trust that you will treat this matter with the urgency and seriousness it deserves.