Bad Service

Item: African Bank
Rating: 1
Author: Mandy T

I received the worst experience ever. My husband went for a loan at African Bank The lady Sharlin Lawrence at airport mall branch had the most unfriendly personality.

We were informed the money will be in our account yesterday Monday 6 December 21. Only to be told when we got to the bank at 3 pm that another payslip is needed.

I then peovided it immediately. Sharlin said it will be in our account before closing time.

This morning i messaged again at 9 am i was told by here application is almost complete. It is now 12pm and im still waiting on the money to be paid into the account.

The customer service sucks im in customer service myself and would never be so unprofessional.

I also would never recommend anyone to your bank.

Regards Mrs M Thompson

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Replies (1)

Mandy T's updateReviewer Update

07 Dec 2021, 13:16

Hi my name bradley thompson i app**** for a loan from african bank on friday the loan was approved then and they assured that they would pay out in three days yesterday after three days of waiting no response then we sent an email to the sales consultants at their belhar branch shanin lawrence and then only she told us that she needs another payslip we gave to her and we still waiting we call them and their phone land line and cellphones goes to voicemail what should i do

Mandy T's update07 Dec 2021, 13:16

Reviewer Update