Bad service

No one called me and I'm honestly getting fustrated with this matter as I don't know what's happening , this loan was debited this morning and the consultant said to me my first debit order for this new loan will be on the 20th of February however I was debited today and I do not why ? Can I get my refund and a proper start date as per the call be initiated

Good morning
I am still waiting for African bank to assist me with my query nothing has been resolved concerning the above no phone call nothing , honestly this is bad customer service for the client a whole bank I'm thinking of taking this matter up now as I'm not winning with you guys

Its 13:35 I have not received any phone call since Friday when I logged the complaint

Good day

When can I expect feedback?

Good morning

So will I get the feedback via phone or email as this is a matter of urgency and it has thrown me off my things and need it to be resolved I have never had a bad service ever this is my first time I experience this with African bank

Good day
No one has called me regarding this issue I know its 7 working days for complaint to be resolved but nothing has been said with this matter and honestly what has happened has put me in a worse case scenario, I mean your consultant said my new loan debit order will start on 20 Feb 2024 no where did she mention Jan due date and I did not budget for this now I'm left hanging and no one is saying anything your complaints department is quiet

Good day

Any feedback on the matter as this has put me down and need to know how we will resolve this matter , I need to know how we will to resolve this as I did not budget for this month as I was told this debit order will go in Feb 20 of Feb not Jan as per your consultant that was assisting me with contract on the 11 of Jan 2024

May I ask when is the matter going to be resolved? The agent that did contracting was not factual with me , I was advised of the 20th of Feb n I was debited on the 20th of Jan which was not what I was told now I'm suffering as the client

Can I ask when will this matter be resolved ? Is this all my fault? It seems as if I'm being blamed for this matter

I do understand that you have SLA but however I feel like as a customer I have been treated so unfairly , I mean its day 4 since the complaint was logged I have been calling numerous times and no feedback, I feel that you guys could have pulled the recording that contracting was done with the sale agent and you will find in that call I was advised that I will start paying my loan 20th Of February2024 by your agent that assisted me with contracting no way in the call she spoke about this month I even asked are you sure she said yes so now I'm suffering because of her incompetency ?

Good day
You advice that feedback will be shared shortly however still no one has called in regards of this matter and honestly what's happening in African bank its bad customer experience

I think I have been patient with African bank, I think I need to escalate this latte further now, I don't understand why would a customer be treated like this? You guys don't know treat customer fairly I honestly don't understand that why is this matter taking long to be resolved as you can pull the contracting recording and its there your consultant said I will start paying first installment on the 20th of February no where in the call did she say Jan now I must suffer ? I think I need to refer this matter to the NCR and Ombudsman, honestly I tried to be patient , complaint was logged with Ref number *** when I call to follow up still nothing all I get its attitude from your consultant, no sense of urgency at all with African bank

May I ask when will it take to resolve the query ? Its 5 days no and no direction

Good day

Its really frustrating as this matter still not resolved I mean your agent gave me in factual information, should I have been told the right date of first debit order this could have been in my budget now I have to call everyday to follow up on this matter

Good day

Its really not sitting well with me that I have logged a complaint and its day 7 and still no feedback regarding my query not fall call at all and nothing ,

Good day

Hope all is a well

Please note that its day 8 today still my query is not resolved yet and when I call still being sent for pillar to post , I being told that the matter has been escalated I mean I was told that the turn around time is 7 working days until now nothing has been done which is day, honestly African bank service for client is 0 , I mean how can you treat clients like this, or you want me to escalate this matter to the CEO ? Maybe I will be attended or you saying what your agent did by advising me of incorrect debit order date is acceptable ? Now I'm questioning your ethics for customers that cannot speak for them when advised or incorrect service thus happens to them ?

Good day

I feel like i have been taking as fool by African bank i mean its past the SLA for the complaint i have been told Zelda from complaints will call me and since Monday will i have been waiting and nothing has been done i mean a simple thing of listening to the call and give feedback