TM
Tshego M

1 reviews | Active since Jul 2014

31 Jul 2015, 12:07

BAD RECORD KEEPING

I paid off the credit card I had with African bank on the 30th of March 2015 of which I paid R8500, the called the called centre and requested that the account be closed. I was then told that the balance is less than R100 and I paid it on the 31st of March.<br> <br> However I keep getting calls that the account is in arrears and that I must paid it.<br> Today on the 31st of July 2015 my account was debited with R510 going to this account.<br> <br> CAN THIS ACCOUNT BE CLOSED AND MY CREDIT RECORD BE UPDATED. CAN MY R510 BE REVERSED BACK INTO MY ACCOUNT.

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Replies (1)
African Bank
African Bank's reply31 Jul 2015, 15:32
Official
Hello Tshego1987,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards
Sylvester Fraser
Contact Centre Support Specialist Team
Contact number: ***