Bad overall Service

Around April African Bank placed my account on hold and i made a follow up but even there is no response from them. The last time i got something was when i decided to call them to ask why they are quiet about feedback they told me that it take about 90 days( 3 months) to get the feedback and counting from April it now it has passed over 180 days( 6 months) and yet there's no response from them and at the moment I'm asking myself if they care about their customers or their customers services is just poor. Can i recommend them to someone else at this point. They don't send emails, sms or any call yet I'm here waiting for them to get back to me. I don't think there is someone else who deserves this kind of treatment