Bad manners and no people skills at African bank

On the 16th of February I spoke to a lady ( forgot her name) at African bank and requested for a quote in order for me to settle my account, she asked for my ID number, contact number and email address, as for the address I advised her that I cannot confirm that as I do not remember which address I had used, she told me its okay, then she send me a settlement quote and also advised how it works in regards to the quote, that was great, Then I struggled with paying the account via EFT, on the african bank website or cellphone banking, then on Tueday the 23rd I called again and spoke to Thabang who advised me that he is the supervisor and he promised to send me an email with the african bank banking details, up until today I am still waiting, anyways I struggled and struggled and searched and searched until i finally managed to come across African bank account number, the full amount was paid. Then on the 24th spoke to a very rude gentleman named Jeffery and his supervisor Sam Makgoka who were unable to assist me in removing the debit order since I was unable to confirm my full address. These lads were rude, and I truly did not appreciate this, as for the so called supevisor was worse