Bad insurance claim experience.

Their loans come with compulsory insurance that you can't even claim from. Sent emails and received no replies to date. Worst customer service, all their consultants want to know when they call every week is when they can expect payment even when you've explained a million times that you lost your job. They'll tell you to contact their non-reaponsive customer service. So drained. This is a bank that supposedly cares about Africans but I am experiencing the opposite.