Bad

I had such high standards of this bank so far but for my partner it's quite the opposite! My partner app**** for a loan 6 days ago and sent in all the documentation needed for it. He was contacted on Monday (15/02/2021) to finalize and was said to be paid out within the next 24 hours. It has been a frustrating journey for him talking to several consultants and nobody actually doing their job right. the online webchat agents Dinah and Lebogang are also useless as they say "sorry, I can't help you, you need to call this number...". I also use to work in the webchat department and would call my customers back if they requested that option. So far bad bad bada experience for him. African bank is a real time waster as he could have taken his time somewhere else instead!