KM
Kgotso M
1 reviews | Active since Nov 2023
01 Dec 2023, 11:42
Bad Experience
I have app**** for a credit card application on the 27th of November they wanted documents a payslip and a 3 months bank statements I gave them all the documentation they required they then gave me a physical credit card they said i will recieve an sms stating approval or declination I don't understand why they gave me a card while my application is on pending been sending relevant documents that are needed but I always get the message requesting for more documents. I called today no one could help me they keep on taking me through different departments it is a bad experience indeed
Helpful (0)
Replies (4)0
Replies (4)
African Bank's replyOfficial
01 Dec 2023, 15:07Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply01 Dec 2023, 15:07
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
KM
Kgotso M's updateReviewer Update
01 Dec 2023, 17:09You buzzed me when I tried to answer you hang up
KM
Kgotso M's update01 Dec 2023, 17:09
Reviewer Update
You buzzed me when I tried to answer you hang up
African Bank's replyOfficial
01 Dec 2023, 18:04Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply01 Dec 2023, 18:04
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
01 Dec 2023, 18:17Thanks for speaking up and calling us out. Statement received and escalated to the relevant team for further assistance.
African Bank's reply01 Dec 2023, 18:17
Official
Thanks for speaking up and calling us out. Statement received and escalated to the relevant team for further assistance.