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Zuko M
1 reviews | Active since Nov 2015
29 Nov 2023, 15:52
Bad experience
I have done an application on the 20th, submitted all the documents got a preliminary offer as they call it, completed all the relevant information needed after that i even approved the Debichek after all that on the 25th i received a message that i must submit bank statement, i did that same day, since i have calling for follow-up and i am told i must wait there is back log since the 20th, and i must say some of the call center are giving bad service it is like you wasting their time when you do follow-ups, can i please get this sorted, i have also emailed the required information via email both *** and ***, i am very disappointed as i used to get best service here but i can not say that anymore.
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Replies (2)
African Bank's replyOfficial
29 Nov 2023, 17:13Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply29 Nov 2023, 17:13
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
ZM
Zuko M's updateReviewer Update
29 Nov 2023, 18:31Where and when did you call me, i think this is just an auto reply, where do i give you a call to if the number is not provided
ZM
Zuko M's update29 Nov 2023, 18:31
Reviewer Update
Where and when did you call me, i think this is just an auto reply, where do i give you a call to if the number is not provided