BAD EXPERIENCE

Item: African Bank
Rating: 1
Author: Ndiphiwe

I was ****med in Jan 2023 and I called African Bank to log the claim. I was advised to send through the case number with supporting documents and I did. I have been following up with calls and e-mails but no feedback. I even called and was advised that they will get back to me in the next 24 hours and that hasn't happened. I have sent e-mails to this e-mail address *** and no one responds.

This has been going on for almost 2 months now without any feedback whatsoever. This is the worst experience I have ever received from a financial institution, the service is really atrocious, to say the least.

I am really defeated by the level of service I am getting from this bank. Still today no one even bothers to get back to me after trying numerous times to get feedback on what is happening.

Helpful (0)

Replies (3)

African Bank's replyOfficial

08 Mar 2023, 14:51

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***

African Bank's reply08 Mar 2023, 14:51

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***

Ndiphiwe's updateReviewer Update

11 Mar 2023, 17:19

I am still waiting for African Bank to get back to me as they promised on 8 March 2023. The service is so atrocious and there is no sense of good or excellent customer service from this financial institution. It must be closed because they are useless and have no regard for their customers whatsoever. My case should have been resolved within a month and now its to month 3 without any resolution or updated from them.

I am lost for words and will definitely not recommend this bank to anyone. To top it all my online bank is even blocked I went to the branch to get it sorted and I was told that it was sorted in fact it was still blocked or suspended and no one even cares to explain to me what is going on.

Ndiphiwe's update11 Mar 2023, 17:19

Reviewer Update

African Bank's replyOfficial

12 Mar 2023, 09:31

We've escalated your concern to our internal ***** department for the attention it deserves. Our African Bank ***** team will be in touch as soon as the matter is resolved.

Your African Bank Support Specialist team
***

African Bank's reply12 Mar 2023, 09:31

Official