Bad experience

I have submitted a claim on the 7th of May 2024 as I am retrenched. I have been doing follow up with no assistance one consultant promised to come back to me until today. One said she cant see the documents. I have been given the 011 and 0861 number there is no respomse on both numbers they ring and ring and say I must press 1 to be called back. Monday late the lady said she will ask from insurance about the documents instead of feedback I receive an sms everyday asking about the same documents I have sent. I forward and forward. My worry next week its monthend where am I gonna get the instalment. They said claim takes 30 days but until now no 1 worked on it. Its almost 3 weeks.