TPCM
Theodorah Promise Cate Mandlazi
1 reviews | Active since Sept 2021
08 Sept 2021, 11:04
Bad empty promise with African Bank
I have experienced a very bad service with African Bank. I had aoan application since the 1st of September 2021 and it's been sitting on the same status ever since. I made follow up everyday and had been told 1 thing but what is boring they can't transfer you to the department that is dealing with your loan application. I have been complaining and all they say sorry we escalating and it's been escalated for more 4times with no respond. If it was other banks they would have responded that it's approved or declined immediately or within 24hrs. On this they said it is approved but went to final offer but no response till now. What a bad empty promise.
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Theodorah Promise Cate Mandlazi's updateReviewer Update
08 Sept 2021, 15:14I have received an apologetic call with the same slogan for escalation and turn around time for 48hrs that has 3 times elapsed. I even canceled the funeral policy that I had joined asking my self if I will get assistance just in case of death. African Bank has to do something with their poor service rendering to customers. I hope in future it work out best.
TPCM
Theodorah Promise Cate Mandlazi's update08 Sept 2021, 15:14
Reviewer Update
I have received an apologetic call with the same slogan for escalation and turn around time for 48hrs that has 3 times elapsed. I even canceled the funeral policy that I had joined asking my self if I will get assistance just in case of death. African Bank has to do something with their poor service rendering to customers. I hope in future it work out best.