bad employment confirmation

meant to call for employment confirmation and failed to confirm properly as three people with the same surname are employed at the same company and two of them are directors, i was told its declined as they could not confirm employment. I personally spoke to the director asking why he never confirmed my employment status i was told by my director that he did confirm my employment, i even got the manger to call African bank to confirm as well i then called the bank and i was told there is nothing they can do. I feel this is unacceptable and this matter needs to be seen to, she is outright rude and has a terrible attitude with customers i believe employment status needs to be redone so the loan can be granted as its a matter of urgency. If African bank cannot do employment confirmation properly then how do they expect people to believe in what they do. must i involve the papers or radio regarding this matter?