BAD CUSTOMER SERVICE FROM EVELYN MOYANA IN CLIENT SERVICES CALL CENTRE

<p>Good Day,</p> <p> </p> <p>I am very disappointed by one of your agents who was assisting me today. I called in the customer service line ***at around 12:40 and got through to Evelyn Moyana. The lady was just arrogant, unhelpful and rude. When i asked to speak to her team leader, she told me she doesn't have one, I then asked for any supervisor and she arrogantly told me that they have all gone to lunch.</p> <p> </p> <p>On top of it, she sends me a credit card statement which only had transactions from 2015.</p> <p> </p> <p>I had to call again to get the correct statement and spoke to Ntombi Vilakazi, the lady was pleasant to deal with. Sent me everything that i could not get from Evelyn. I have just settled my two accounts but only one amount was showing and the other payment was not. Evelyn told me to send the proof of payment to african bank so they could trace the money, but Ntombi was able to trace the money for me over the phone.</p> <p> </p> <p>Again, MRS Evelyn told me i could not get my paid up letter for the loan that was reflecting the settlement amount, but this was sent to me within minutes of speaking to Ntombi Vilakazi.</p> <p> </p> <p>Please could you listen to the recording of our conversation? fortunately i also use a recorded line, so if you have trouble finding your recording, please let me know and i will gladly send you mine.</p> <p> </p> <p>I think this lady needs to be sent to customer service workshops or be moved to a department where she will not be required to interact with customers.</p> <p> </p> <p>I hope this query will be looked at so as to improve your customer service expereience because we are not sure how many Evelyns are in the call centre.</p> <p> </p> <p>But thank you, thank you to Ntombi for her professionalism, it is greatly appreciated.</p> <p> </p> <p>Regards</p> <p>Modiegi</p>