LR
Louisa R
1 reviews | Active since Apr 2024
03 Jan 2025, 08:54
Bad customer service from Branch and Call center
This is my last resort, I app**** for a credit card online to date I have not received any feedback but have a card with zero cash. I went to the branch to ask and was told that they can't assist me because I did it online I should've came to the branch. I called in and no one has a straight answer they all say is that I should wait a few minutes money will be in. Few minutes has turned into days now. I'm disappointed with such customer service where no one knows. No one wants to go an extra mile to assist the customer.
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
03 Jan 2025, 09:44Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we your line is disconnecting. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply03 Jan 2025, 09:44
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we your line is disconnecting. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
LR
Louisa R's updateReviewer Update
03 Jan 2025, 10:29After doing security checks you just acted as though you can't hear me and you call that "line is disconnecting" you just dont want to help me. Poor resolution.
LR
Louisa R's update03 Jan 2025, 10:29
Reviewer Update
After doing security checks you just acted as though you can't hear me and you call that "line is disconnecting" you just dont want to help me. Poor resolution.
African Bank's replyOfficial
03 Jan 2025, 11:48Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly. ^Djadji
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply03 Jan 2025, 11:48
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly. ^Djadji
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
LR
Louisa R's updateReviewer Update
03 Jan 2025, 23:13Thanks to Refilwe from the Chat Bot, Nsobo who called me back and Motjadji from social media platform for your attempt to assist me. You guys are amazing. I was greatly assisted by C****** in less than 3 hours and money already in the bank. African bank should learn a thing or two, your turn around time is not top tier. Having to go to this platform for attention is the worst. Please also cancel Myworld account, I wont be needing it anymore.
LR
Louisa R's update03 Jan 2025, 23:13
Reviewer Update
Thanks to Refilwe from the Chat Bot, Nsobo who called me back and Motjadji from social media platform for your attempt to assist me. You guys are amazing. I was greatly assisted by C****** in less than 3 hours and money already in the bank. African bank should learn a thing or two, your turn around time is not top tier. Having to go to this platform for attention is the worst. Please also cancel Myworld account, I wont be needing it anymore.
African Bank's replyOfficial
04 Jan 2025, 16:26Thank you for taking time out of your busy day to compliment Nsobo and Madjadji. We can't wait to share your compliment and we're convinced it will make their day!
We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply04 Jan 2025, 16:26
Official
Thank you for taking time out of your busy day to compliment Nsobo and Madjadji. We can't wait to share your compliment and we're convinced it will make their day!
We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***