Bad customer service from an agent, Siphiwe

I called the call centre and I spoke to an agent who told me his name was Siphiwe. I asked him about the query that was logged on my behalf last week and he said that he can't see it due to me failing security questions. I informed him that I didn't answer any questions prior to speaking to him and rudely told me that their system says I failed the security questions. He was rude to me when I told him that I find it useless to continue with the call if he can't access my full profile as I wanted to find out about that query. After some back and forth between us he told me he was going to refer me to the branch, after I told him that I wanted help over the phone he hung up on me.