Bad customer service from African bank

Few weeks ago I wrote about the bad customer service that I received at Africa bank and the following day I got a call from someone who if from african bank media service team and she spoke to me and promised to give me a feedback within 5 working days till to date am still waiting.Am so disappointed by your service and am going to cancel you savings card.I feel very much offended when someone doesn't keep their promises.

I still need to know why your company says you close at 17h00 and when I got there at 16h50 couldn't get help and I was told the bank is closed.Are you guys doing this because am black,is this how your undermining us as black people or what?You can not say your bank closes at 17h00 and the next thing when I arrive few minutes before your closing time tell me stories. I need answers and if this is how you do your business please change your closing time that you put outside for customers to see. So that we as your customers don't get confused.