Bad customer service

On the 26 Step 22 ,I got an SMS via phone stating that I have increased my daily payment limit by R10,000,which it wasn't me and after some few minutes I got another SMS via phone stating that was a payment of R4400 made from my world account to some long reference ,I called the African bank customer service to assist me on closing my online banking app,African bank bank app and my card ,they confirmed everything was closed and no one was going to have access to those things,until 27 Step 2022 Tuesday when I went to the African Bank branch to get the new card ,when I got there I found out all my salary was gone from my world account,I reported the matter opened a ***** case,opened a case at the police station on the 27 Step 2022 ,until now no one even bothered to call me and give me some sort of an update like something about my case,maybe they need cameras so that they can solve our problems as soon as possible, my next step i'm coming with cameras at their headquarters because I can't tolerate this kind of a treatment.