Bad Customer Service

Item: African Bank
Rating: 1
Author: Kurt M

I called African Bank on Monday 6 January 2025 in regards to me doing a salary switch months ago and not receiving my 8000 points it is now Friday 10 January 2025 and still no update from African bank my reference number was ***. How is it that it takes so long to investigate why points were not allocated and what kind of customer service is this that so no and no update ever provided

Helpful (0)

Replies (1)

African Bank's replyOfficial

10 Jan 2025, 13:51

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.
Your African Bank Support Specialist team
***

African Bank's reply10 Jan 2025, 13:51

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.
Your African Bank Support Specialist team
***