Bad customer service by African bank east Bank staff and their online banking services.

I lost a phone a week ago, and fortunately I managed to get a new phone. The staff at east gate branch African Bank were reluctant to help me install the app into the new device.

They have been sending me from pillar to post since last week Thursday. Telling me they have logged an incident that will sort out my matter within 72 hours.

I visited the branch again today.

Still they could not help me, even their online consultant are reluctant to help.

I would never recommended this piece of work to anyone.

They deserve zero rating for sure.

Yirk!