Bad customer service. Bad online service. Everyday blockage of pins/ password

My african bank pin blocked i called and i spoke to Mamphoto who asked security questions about my acc which she claims the systems find those answers incorrectly and i asked her.. How is that possible because those are my detail, id, address, cell number beneficiary.. Their system is ridiculous.. They just want people to go to the branch for such a small thing.. Imagine using transport fare for something that can be rectified over the phone or even online.. AFRICAN BANK yol need to fix your system.. I cant be going to the branck for pin blocked while other Apps one is able to reset on line.. You so inconsiderate, unprofessional and unhelpful ur App is pathetic. I asked to speak to the supervisor /Team leader. Mamphotho Said they in the meeting. (as always) they never availble when they needed to intevene or assist clients, this call was made around 10 am today.. Now its 3pm all day they in meeting.. Yol dont appreciate your clients only when you calking us to tale loans, funeral covers and your service you know who we are.. A mere block pin is it that hard to assist.. And also your app is nonsense cos it blocks our pin even if u put correct details.even a friend of mine few months bad went to The Branch and they assisted even wrote on the msall paper of all the login details, but soon as we get home an enter your stupid app gives us an error. Sort your system out its ridiculous and costing us time.. I couldn't even make some payments today because im blocked and i have no time to go to the branch until on weekend. Yol are ***********