BAD CUSTOMER SERVICE AND TERRIBLE SERVICE

I bought Celeste L/S 4 PCE- Black on the 04 June 2014 and same year in August I went to Ellerines to complain about one of my sofa and they promised to send delivery people to come and collect it and that never happens till todate. Guarantee is one year it ends next month on the 04 day of June 2015.<br> Earlier this year I went to Ellerines only to find out that all shops have been closed that's when they me send to African Bank. I went there and one of consultants told me to go and fixed them because there is nothing that she can do for me. I call *** and they promised to call me within three days which never happens and again on the 18 day of May 2015 I call *** one of consultants told me that the relevant people will give me a call within three days that never happens. I am sick and tired of being sending from pillar to post as if I m a stupid, I know my rights as a customer I am not allowed to pay for something that is broken African bank is getting my monies every month but they cannot attend my queries. I will seek Legal advice from my attorney to check if I must continue to pay or to stop. I will never advice someone to look for help at African bank.