Bad customer service and *********** consultants

<p>African bank conducted a late debit order and deducted an amount which was incorrect for the month of June. The statement indicated that R825.07 is due however R1417.05 was deducted on the 03 July 2017 instead of the 30 June 2017 due their system problem. I contacted their customer service to dispute the deduction on the 04 July 2017, the agent could not assist and the call got disconnected. No call back was made instead. I went to my bank to reverse the transaction. On the 08 /07/2017 I received an SMS confirming that they will take legal action if payment is not made, immediately I contacted them to resolve their error I spoke to Boipelo who insisted that correct amount was deducted because my account is on arrears ,she failed to listen ,read the statement and I therefore requested for a manager his name is Linda Maseko who acknowledge that R825.75 was actually supposed to be deducted and I instructed him to deduct the amount immediately and he promised to do so however the deduction was not made . Again, on the 10/07/2017 I received another SMS confirming that they will take legal action if payment is not made, I called again and spoke to Patricia Nhlapo and requested her to load a formal complaint for me and deduct the due amount which did not happen. Reference for the complaint she said is ********** 316 and I will be contacted back within the next 48 hours instead I received an SMS on the 12/07/2017 confirming the account been blocked and I that I need to pay R1651.50 due on the 31/07/2017. Again 13/07/2017 I contacted their head office number 011 ********** and spent 22 minutes explaining the whole service provided by African bank only to be advised that if I need to make a complain I must send an e-mail to ********** and that they tried to debit but my bank have stopped the debit order. My problem with the bank is the level of competency when it comes to their collection department, listening s****, poor system usage, lack of effective communication and ability to resolve a query timely by the bank. What make me angry is their constant inaccurate SMS which are sent every day, thou they still fail to resolve a query that would have not been escalated this far. I spent my airtime trying to resolve this matter. I hope they have a leadership that can resolve this as soon as possible because I must sick of their stalking SMS yet they are ***********.</p>