BAD CUSTOMER SERVICE

I have two loans and a credit card with African Bank. For all the installments that I have been paying I was also paying insurance for them. Consultants have been calling me and harassing me about payment not informing me that I must claim for insurance since I was dismissed at work. I was only informed by Sandra Mkhabela to email do***ents for insurance claims, thanks to her. I sent the do***ents on Wednesday and they didnot acknowledge their receipt, until I sent another email enquiring about the receipt of those do***ents. Its only today that they are acknowledging the receipt of my do***ents. I am very disappointed in how the consultants have failed to advise me about my insurance to payout my loans. They have been calling each and everyday until Wednesday.