AM
Agrement M
1 reviews | Active since Aug 2023
29 Oct 2024, 09:51
Bad customer service
I regret taking a loan with Africanbank. The process has been nightmare and they are ***********. First of all they loaded the wrong debit date for the loan and I had to go up and down after two weeks they fixed it .and now I'm receiving SMS saying that my loan is in arrears, while I have never missed payment on that loan , I called twice collections and client services both confirmed that there's no missing payment, but yet I'm being sent emails and SMS that I'm in arrears. Called in yesterday requested call back from someone who knows what they doing , Nobody has called me, Africanbank you playing with people life's and your conduct needs to called out and reported to Ombudsman
Helpful (0)
Replies (6)0
Replies (6)
African Bank's replyOfficial
29 Oct 2024, 10:53Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
African Bank's reply29 Oct 2024, 10:53
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
African Bank's replyOfficial
29 Oct 2024, 12:05Thanks for accepting the SMS for verification. We're giving your concern our full attention, I have escalated your query to the relevant team and we'll get back to you shortly once I receive feedback.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply29 Oct 2024, 12:05
Official
Thanks for accepting the SMS for verification. We're giving your concern our full attention, I have escalated your query to the relevant team and we'll get back to you shortly once I receive feedback.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
AM
Agrement M's updateReviewer Update
30 Oct 2024, 10:34I'm still waiting for someone to call me
AM
Agrement M's update30 Oct 2024, 10:34
Reviewer Update
I'm still waiting for someone to call me
African Bank's replyOfficial
30 Oct 2024, 11:28Thanks for speaking up and calling us out. We regret the delay. Please be assured that we have highlighted your concern on priority, and we will share an update shortly with you. We appreciate your patience on this.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
***
African Bank's reply30 Oct 2024, 11:28
Official
Thanks for speaking up and calling us out. We regret the delay. Please be assured that we have highlighted your concern on priority, and we will share an update shortly with you. We appreciate your patience on this.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's replyOfficial
01 Nov 2024, 11:29Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together. Please note that the arrears has been written off.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply01 Nov 2024, 11:29
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together. Please note that the arrears has been written off.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
AM
Agrement M's updateReviewer Update
12 Nov 2024, 08:42@ African bank today I received statement that still show's my account being in arrears, I was told by your representatives that this matters was resolved and you updated your records accordingly. And the next statement I receive will be updated. Is it difficult to update your record's I have never defaulted from my obligations with you, but yet you fail to update your records , is that difficult for you to do? Or please update my records today and send me updated statement today .
AM
Agrement M's update12 Nov 2024, 08:42
Reviewer Update
@ African bank today I received statement that still show's my account being in arrears, I was told by your representatives that this matters was resolved and you updated your records accordingly. And the next statement I receive will be updated. Is it difficult to update your record's I have never defaulted from my obligations with you, but yet you fail to update your records , is that difficult for you to do? Or please update my records today and send me updated statement today .