FM
Fikile M
1 reviews | Active since Aug 2022
05 Sept 2023, 19:39
Bad customer service
I have 2 loans with african bank, i was stopped due to covid and i couldn't pay. Recently started working and made payment arrangements with the. They started debiting last month but took more than we had agreed upon. I called wanting to know, a guy i forgot his name said he will cancel the other debit and connected me to their customer service. A very rude.. Hear me when i say a very rude agent answered. Asked a few questions which i answered then hang up thr line on me. 😡I'm so disappointed with african bank. I'm just worried if the same thing will happen again this month as I'm still trying to find my feet again. I was the extra money to be debited back in my account. Please help
Helpful (0)
Replies (3)0
Replies (3)
African Bank's replyOfficial
06 Sept 2023, 09:52Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply06 Sept 2023, 09:52
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
FM
Fikile M's updateReviewer Update
06 Sept 2023, 10:22Still not helped, someone called and said theybwill send a pop up message that i didn't get. But when i logged in on the app i get a massage on the number that they claim in not registered on. Asked if i can't update my details without visiting the branch. Was told No.. African bank is really failing me😡angry customer
FM
Fikile M's update06 Sept 2023, 10:22
Reviewer Update
Still not helped, someone called and said theybwill send a pop up message that i didn't get. But when i logged in on the app i get a massage on the number that they claim in not registered on. Asked if i can't update my details without visiting the branch. Was told No.. African bank is really failing me😡angry customer
African Bank's replyOfficial
06 Sept 2023, 11:04Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply06 Sept 2023, 11:04
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***