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Lee -Ann Samuels
1 reviews | Active since Nov 2023
27 Feb 2025, 09:16
Bad customer service
African Bank call center is the worse I've been trying to inform them that my father passed away but they just refused to close his account even though there is a insurance taken out for the account. They just go back and forth the hole time even the branch in kuilsrivier and zevenwacht is not helpful as I can only do it via the call center and email address they give just don't get through to them nor getting the correct information
Helpful (0)
Replies (3)0
Replies (3)
African Bank's replyOfficial
27 Feb 2025, 09:59Hi Sebenzile, thanks for reaching out to us. Please email us a copy of deceased Certified Death certificate, Certified ID Copy, Letter of Authority/Executorship or letter from the Master of the High Court, Certified ID of authorized person as indicated on the Letter of Authority/Executorship and Bank Confirmation Letter for Estate Late account to *** and ***
African Bank's reply27 Feb 2025, 09:59
Official
Hi Sebenzile, thanks for reaching out to us. Please email us a copy of deceased Certified Death certificate, Certified ID Copy, Letter of Authority/Executorship or letter from the Master of the High Court, Certified ID of authorized person as indicated on the Letter of Authority/Executorship and Bank Confirmation Letter for Estate Late account to *** and ***
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Lee -Ann Samuels's updateReviewer Update
10 Mar 2025, 14:12You're been saying you tried to get hold of me when I provided you with my contacts details and no call have been made to me since I provided my no
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Lee -Ann Samuels's update10 Mar 2025, 14:12
Reviewer Update
You're been saying you tried to get hold of me when I provided you with my contacts details and no call have been made to me since I provided my no
African Bank's replyOfficial
11 Mar 2025, 09:57Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply11 Mar 2025, 09:57
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team