Bad customer service

I settled two loans with afrcan bank . one was settled in September the other was settled in october <br> Loan ref number is AB*** AND AB*** WHICH WAS GIVEN A DISCOUNT ON THESE LOANS . IN JANUARY CALLED TO GET PAID UP LETTERS WAS TOLD IT STILL HAD BALANCES . IT HAD TO BE WRITTEN OFF FOR ME TO GET THE PAID UP LETTER . I WAS TOLD IT WOLD TAKE 5 DAYS TO GET EVERYTHING DONE . 5 DAYS PASSED NOTHING WAS DONE . THEN GAVE UP . I DECEIDED TO CALL 3 WEEKS AGO SPOKE TO ANDREW DIPICO COLLECTION SUPERVISOR SENT ME THE PAID UP LETTER FOR THE LOAN AB*** AND SAID I MUST WAIT ANOTHER 5 DAYS WILL RECEIVE FOR THIS LOAN AB*** WHICH HAS NEVER RECEIVE TILL O DATE . WHEN I CALL THROUGH THE CALL CENTRE THE AGENTS TRANSFER ME FROM PILAR TO POST . I CANNOT DEAL WITH AFRICAN BANK THEIR SERVICE IS PATHETIC FROM AGENT TO SUPERVISOR . WHO CAN HELP ME AT AFRICAN BANK WILL A PAID UP LETTER TAKE THE WHOLE YEAR .