Bad customer service

I have recently app**** for a credit card, to which the app continuously asks for documents to be uploaded, yet I have sent my documents as well as uploaded it to their app. I then proceeded to the branch which was a total waste of time. Their employees play with theirs phones and pay no heed to you and your query. Instead of listening to me they asked me to start a new application, my app then asked me to choice my product options, then all of a sudden said declined! I’m so appalled by this! I was really hoping for a different outcome as I’ve heard some good stuff about this bank, but I was wrong. To get good customer service now is like finding a four leaf c*****!